Responsible Gambling at Crown Slots

At Crown Slots, we are committed to providing a safe, fair, and enjoyable gaming experience for all our players. We recognise that gambling should be entertainment, and we take our responsibility to protect vulnerable players seriously. This page outlines our commitment to responsible gambling, the tools available to help you maintain control, and resources for those who may need support.

Our Responsible Gambling Commitment

Crown Slots operates under licence number 8048/JAZ2019-015, issued by the Curacao eGaming Authority. We are dedicated to promoting responsible gambling practices and comply with all applicable regulations and industry standards. We employ robust safeguarding measures to protect our players and maintain the integrity of our platform.

Our commitment includes:

Implementing age verification controls to prevent access by minors
Providing transparent information about odds and house edges
Offering tools and features to help players manage their gambling activity
Training our support team to identify and assist players showing signs of problem gambling
Maintaining partnerships with independent gambling support organisations
Continuously reviewing and improving our responsible gambling policies

Account Controls and Limits

Crown Slots provides several tools to help you manage your gambling activity. You can set voluntary limits on your account at any time:

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your account. This restricts the amount of money you can deposit during the specified period. Once a limit is set, it cannot be lowered immediately but will take effect in your next gaming session.

Loss Limits

A loss limit restricts the amount you are willing to lose during a set period. If you reach your loss limit, your account will be temporarily suspended from play until the period expires.

Session Time Limits

You can set a maximum time limit for each gaming session. When your session time expires, you will be logged out of your account automatically, providing a natural break from play.

Reality Checks

Our reality check feature sends you periodic notifications during play, reminding you how long you have been gambling and how much you have spent. This helps maintain awareness of your activity.

Self-Exclusion and Cooling-Off Periods

If you feel that gambling is becoming problematic or you need a break, Crown Slots offers self-exclusion options:

Self-Exclusion

You can request self-exclusion from your account at any time by contacting our customer support team at [email protected]. Self-exclusion is a formal request to be excluded from gambling on Crown Slots for a period you specify, ranging from 24 hours to several years. During self-exclusion, your account will be closed and you will not be able to open a new account at Crown Slots.

Cooling-Off Period

If you need a temporary break without permanent self-exclusion, you can request a cooling-off period of between 24 hours and 6 weeks. During this time, your account will be suspended and inaccessible, but you retain the option to reactivate it after the period expires.

Underage Protection

Crown Slots is strictly for players aged 18 years and over. We implement mandatory age verification during account registration and may request additional documentation to confirm age. We do not knowingly permit access to our platform by minors and take this responsibility with the utmost seriousness. If you are aware of a minor accessing Crown Slots, please report this immediately to [email protected].

Signs of Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious. Be aware of the following warning signs:

Gambling for longer periods or with larger amounts than intended
Experiencing difficulty controlling gambling behaviour or urges to gamble
Chasing losses by gambling more to recover previous losses
Neglecting family, work, education, or other important responsibilities due to gambling
Gambling to escape stress, anxiety, or other emotional difficulties
Borrowing money or using credit to fund gambling activity
Experiencing arguments with friends or family members about gambling
Feeling anxious, irritable, or depressed when unable to gamble
Attempting to hide gambling activity from others
Using larger amounts of money to achieve the same level of excitement

If you recognise any of these signs in your own behaviour, please reach out to the support resources listed below.

Support Resources and Help Organisations

If you are struggling with gambling or concerned that your gambling may be problematic, please contact one of the following independent support organisations. These services are free, confidential, and staffed by trained professionals who can provide guidance and support:

BeGambleAware.org

A UK-based charity providing information, advice, and support for problem gamblers and their families. Their website includes self-assessment tools, tips for staying in control, and details of counselling services.

Website: www.begambleaware.org

GamCare

GamCare offers free, confidential support to anyone affected by problem gambling in the UK. Their services include counselling, support groups, and information resources.

Website: www.gamcare.org.uk
Telephone: 0808 8020 133 (free, 24/7)

Gambling Therapy

A free online support service providing one-to-one counselling for people concerned about their gambling. They offer chat-based therapy with qualified counsellors available 24/7.

Website: www.gamblingtherapy.org

Gamblers Anonymous

A peer-support fellowship for people who believe they have a gambling problem. They offer meetings both in-person and online.

Website: www.gamblersanonymous.org.uk

Our Commitment to You

At Crown Slots, your wellbeing is our priority. We are committed to providing a secure environment where you can enjoy our games responsibly. If you have any questions about our responsible gambling policies or would like to discuss your account settings, our 24/7 customer support team is available to help.

Please contact us at [email protected] for any assistance.

Remember: Gambling should be fun. If it stops being fun, it is time to take action.